What are the responsibilities and job description for the Phone Support Specialist Remote position at Sky Health Care Management?
About the Role
We’re seeking a calm, customer-focused Phone Support Specialist to assist customers by phone. You’ll listen carefully, provide accurate information, troubleshoot common issues, and help ensure each caller receives professional support.
Responsibilities
Handle inbound customer calls and make outbound follow-ups as needed.
Answer questions about products, services, or policies.
Troubleshoot routine issues and escalate complex cases.
Record call details and update customer accounts.
Meet service-quality standards and protect confidential information.
Qualifications
Clear verbal communication and active-listening skills.
Patient, professional, and solution-oriented approach.
Comfortable using computers and customer-support software.
Ability to manage calls efficiently and remain composed.
Phone support experience is preferred but not required.
Reliable internet access, a quiet workspace, and required equipment.