What are the responsibilities and job description for the Live Chat Support Agent (Remote) position at Sky Health Care Management?
About the Role
We’re looking for a clear, customer-focused Live Chat Support Agent to assist customers through online chat. You’ll answer questions, resolve routine issues, and provide a professional, helpful experience.
Responsibilities
Respond promptly to customer inquiries through live chat.
Provide accurate information about products, services, or policies.
Troubleshoot common issues and escalate more complex requests.
Document conversations and update customer records.
Manage multiple chats while maintaining accuracy and a friendly tone.
Follow support procedures and protect customer information.
Qualifications
Strong written communication, spelling, and grammar skills.
Customer-service mindset and sound judgment.
Comfortable using computers and learning chat or CRM software.
Ability to multitask and stay composed during busy periods.
Previous customer support experience is preferred but not required.
Reliable internet access and a suitable remote workspace.
Pay: $25.19 - $35.19
Salary : $25 - $35