What are the responsibilities and job description for the Customer Support Representative (Remote) position at Sky Health Care Management?
About the Role
We’re seeking a helpful, customer-focused representative to assist customers remotely through phone, email, or chat. You’ll answer questions, help resolve common issues, and ensure each interaction is handled professionally.
Responsibilities:
Respond to customer inquiries through assigned channels.
Provide accurate information about products, services, or policies.
Troubleshoot routine issues and escalate complex cases.
Document interactions and update customer records.
Follow service standards and protect customer information.
Qualifications:
Strong written and verbal communication skills.
Patient, professional, and solution-oriented approach.
Comfortable using computers and learning customer-support software.
Ability to manage time and work independently.
Previous customer service experience is preferred but not required.
Reliable internet access and a suitable remote workspace.
Pay: $25.19 - $30.19
Salary : $25 - $30