What are the responsibilities and job description for the Email Support Specialist Remote position at Sky Health Care Management?
About the Role
We’re looking for a clear, customer-focused Email Support Specialist to assist customers through written communication. You’ll respond to inquiries, provide accurate information, and help resolve routine issues with care and professionalism.
Responsibilities
Respond to customer emails within established service deadlines.
Provide clear, accurate answers about products, services, and policies.
Investigate routine issues and escalate complex cases.
Document customer interactions and update records.
Use approved templates while tailoring responses to each customer.
Protect confidential information and follow support procedures.
Qualifications
Excellent written communication, spelling, and grammar.
Strong attention to detail and customer-service skills.
Comfortable using email, computers, and support software.
Able to manage priorities and work independently.
Customer support experience is preferred but not required.
Reliable internet access and a suitable remote workspace.
Pay: $25.19 - $35.19 Hourly.
Salary : $25 - $35