What are the responsibilities and job description for the Insurance Customer Service Representative position at Skills Unlimited Staffing?
Commercial insurance company in West Little Rock, Arkansas, is looking for an experienced, professional, and self-motivated Insurance Customer Service Representative to provide additional support to the underwriter in determining whether clients can qualify for insurance policies and products.
Duties:
- Answer calls from members regarding policies gathering information for renewals, endorsements, corrections, and issues requiring escalation.
- Process claims in timely manner.
- Develop and underwrite applications for insurance products, keenly assessing client needs and cross-selling policies to ensure optimal coverage.
- Work in a paperless environment in operations servicing new and renewal accounts including billing, auditing, endorsements and policy issuance.
- Maintain accurate file documentation of all underwriting decisions, forms or correspondence as determined by company policy or supervisor discretion.
- Provide timely and efficient service to producers, policyholders, internal service departments and bureaus.
- Assist with sales of products and policies.
Qualifications and Education:
- At least two years' experience in customer service
- Administrative experience
- Experience with claims processing a plus
- Ability to type at least 40 wpm
- High school diploma or equivalent
Hours: 8a-4:45p, Monday through Friday
Compensation depending on experience
This is a temporary position that will become permanent after 90 days.
Salary : $15 - $17