What are the responsibilities and job description for the Dispatch Representative position at Skills Unlimited Staffing?
Security company seeking a Dispatch Representative to coordinate the scheduling and dispatching of technicians.
Duties
- Schedule service technicians.
- Respond to customer inquiries to provide accurate service information
- Document all call information according to standard operating procedures.
- Enter in new customer accounts.
- Collaborate with the team to resolve scheduling conflicts or unexpected changes
- Provide a positive, professional, and friendly experience for every customer
- Support internal processes by ensuring information flows smoothly between customers, technicians, and the office
Qualifications
- Must have previous scheduling and/or dispatching experience.
- Proficiency in data entry, typing accuracy, and multi-line phone systems.
- Effective communication skills coupled with professional phone etiquette
Background check is required; no felonies or misdemeanors.
Salary : $17 - $20