Desktop Support Specialist

Key Responsibilities and Accountabilities

• Design, engineer, and maintain standardised macOS build and deployment solutions that support secure, reliable, and scalable endpoint delivery across the organisation.
• Own the end-to-end lifecycle of Mac devices, including provisioning, automated enrolment, configuration, policy enforcement, software deployment, patching, refresh, and retirement processes.
• Administer and optimise enterprise mobility and device management platforms such as Jamf Pro, Microsoft Intune, Kandji, or equivalent solutions for Apple device management.
• Develop, test, and maintain macOS packaging, scripting, and automation solutions to improve build consistency, reduce manual intervention, and enhance user experience.
• Configure and support Apple Business Manager, Automated Device Enrolment, and application distribution models to enable efficient zero-touch deployment.
• Establish and maintain secure baseline configurations for macOS devices in alignment with organisational security standards, compliance requirements, and operational policies.
• Plan and execute operating system upgrades, security updates, and application deployment schedules with minimal disruption to business operations.
• Investigate and resolve complex build, deployment, configuration, and post-deployment issues affecting Mac devices, operating systems, and associated enterprise services.
• Collaborate with information security teams to implement endpoint hardening, compliance monitoring, certificate-based authentication, and integration with security tooling.
• Partner with infrastructure, identity, networking, and support teams to ensure Mac endpoints integrate effectively with enterprise services such as Entra ID, VPN, Wi-Fi, email, productivity suites, and access management platforms.
• Create and maintain technical standards, deployment procedures, operating documentation, knowledge articles, and support runbooks to ensure service continuity and operational efficiency.
• Monitor deployment performance, endpoint health, policy compliance, and platform adoption metrics, and recommend improvements based on operational insights and emerging best practices.
• Contribute to project delivery, platform upgrades, technology evaluations, and continuous improvement initiatives related to end-user computing and Apple endpoint management.

Required Qualifications, Skills, and Experience

• Proven experience in macOS administration, endpoint engineering, or enterprise device deployment within a corporate or managed services environment.
• Strong hands-on experience with Apple device management platforms such as Jamf Pro, Microsoft Intune, Kandji, Workspace ONE, or comparable enterprise mobility solutions.
• Solid understanding of Apple Business Manager, Automated Device Enrolment, volume purchasing and application distribution models, and modern macOS management practices.
• Experience creating and maintaining scripts and automation using Bash, Shell, Python, or similar technologies to support deployment and operational efficiency.
• Practical knowledge of macOS application packaging, software deployment methodologies, patch management, and operating system lifecycle management.
• Experience integrating Mac devices with identity and access management services such as Microsoft Entra ID, Okta, Active Directory, or other enterprise authentication platforms.
• Good understanding of endpoint security controls, compliance enforcement, encryption, certificate management, conditional access, and device hardening standards.
• Demonstrated ability to troubleshoot complex technical issues across endpoint devices, operating systems, configuration policies, and enterprise integrations.