What are the responsibilities and job description for the Desktop Support Specialist position at Phyton Talent Advisors?
Are you a proactive problem solver who thrives in a fast-paced, client-focused environment? Our client is seeking an experienced Help Desk / End User Support Specialist to provide white-glove technical support to clients operating within highly regulated financial services environments. This team delivers premium, concierge-level technology support and serves as a trusted extension of its clients' businesses. The ideal candidate combines strong technical troubleshooting skills with exceptional customer service, attention to detail, and a compliance-first mindset.
Key Responsibilities
- Provide end-to-end workstation, application, and user support in compliance-driven environments.
- Deliver professional, time-sensitive support through a structured support queue.
- Manage ticket resolution from intake through completion, including documentation and escalations.
- Troubleshoot hardware, software, networking, mobile device, and Microsoft 365 issues.
- Identify recurring issues and implement proactive solutions to minimize disruptions and reduce risk.
- Collaborate with teammates to ensure a consistent and high-quality client experience.
- Maintain detailed documentation and follow established security, compliance, and operational procedures.
Required Qualifications
- 4 years of Help Desk, Desktop Support, or End User Support experience.
- Strong customer service, communication, and problem-solving skills.
- Experience supporting Windows operating systems, including configuration, troubleshooting, and user administration.
- Experience supporting iOS and Android devices.
- Knowledge of networking fundamentals, including LAN, WAN, wireless networking, and cloud-based environments.
- Experience working with security tools and processes, including endpoint protection, phishing response, and security incident triage.
- Proficiency with ticketing, RMM, and documentation platforms.
Experience supporting Microsoft 365 environments, including:
- Entra ID
- Intune
- Exchange Online
- Microsoft Defender
- SharePoint Online
- Microsoft Teams
- Advanced proficiency with Outlook, Word, Excel, PowerPoint, OneDrive, and Teams.
- Familiarity with AI productivity tools such as Microsoft Copilot, ChatGPT, Claude, or similar platforms.
- Experience supporting SaaS-based VoIP solutions.
- Prior experience working within an MSP (Managed Service Provider) or multi-client support environment.
Preferred Qualifications
- Experience administering and supporting macOS environments.
- PowerShell scripting experience.
Salary : $25 - $30