What are the responsibilities and job description for the Junior Technical Support Analyst | Spanish Speaker position at Sintel?
📍 Location: Southfield, MI | Hybrid Model
🔁 Hybrid Model: On-site twice a week
🕒 Schedule: Monday to Friday
🛂 Eligibility: U.S. citizenship or Green Card required
About the Role
Sintel Americas is seeking a Technical Support Analyst to join our team in Southfield, Michigan, supporting our continued growth in the U.S. This role plays an important part in delivering high-quality technical support to our clients in the automotive supply chain sector.
You will be responsible for troubleshooting technical issues, managing support tickets, collaborating with global teams, and contributing to the reliability of our systems. This is an excellent opportunity for professionals interested in building experience in a global technology environment.
Key Responsibilities
Provide technical assistance via phone, email, and internal platforms
Monitor and troubleshoot EDI systems and data flows
Manage support tickets and document incident resolutions
Execute standard procedures and ensure high service quality
Collaborate with global teams to maintain system reliability
Required Qualifications
Proficiency Spanish
Degree in Computer Science, Information Systems, or a related field (or currently pursuing)
Strong problem-solving and communication skills
Availability to work in a hybrid model is required.
Previous experience in Technical Support, Network Operations Center (NOC) or related roles is a plus
