What are the responsibilities and job description for the Junior Technical Support Analyst | Spanish/English position at Sintel?
Sintel is a pioneering company that has transformed the way automotive chain suppliers use electronic information flow through EDI to serve automakers in Brazil since 1987. By implementing solutions to support international information exchange standards like EDIFACT and X12, Sintel has expanded its product portfolio to serve the logistics sector. In 2007, Sintel's cloud EDI solution was operational, and by 2012 the company had commenced operations in the US, followed by Europe in 2013. Combining technical expertise with deep automotive industry knowledge, Sintel provides customers efficiency and scalability in their operations, integrating information into SAP using a unique methodology that quickly aligns with global automotive sector requirements.
This is a full-time on-site role for a Junior Technical Support Analyst located in Southfield, MI. The Junior Technical Support Analyst will be responsible for providing technical support, troubleshooting issues, ensuring customer satisfaction, and offering excellent customer support. The role requires interacting with customers in both Spanish and English, accurately identifying their issues, and providing timely solutions to maintain high levels of customer satisfaction.
- Technical Support and Troubleshooting skills
- Customer Support and Customer Satisfaction skills
- Analytical Skills
- Excellent communication skills in both Spanish and English
- Ability to work independently and as part of a team
- Bachelor's degree in Information Technology, Computer Science, or a related field preferred
- Experience with EDI systems and SAP integration is a plus
