What are the responsibilities and job description for the Office Support Specialist position at Silgan White Cap?
Office Support Specialist | Silgan Closures | New Castle, PA - Apply Now
Stability. Innovation. Industry Leader. - We Are Silgan.
Silgan Closures, a global leader in sustainable packaging solutions, is hiring an Office Support Specialist at our New Castle, PA manufacturing plant. In this key administrative and customer-facing role, you will support daily office operations, assist the Office Manager and HR Manager, manage visitor and phone activity, complete customer service tasks, and help keep our plant running smoothly. If you're organized, service-oriented, and want to grow within a stable Fortune 500 company, we want to hear from you.
What we offer you:
- 40-hour, Monday-Friday schedule
- Comprehensive benefits package, including medical, dental, vision, company-paid life insurance, 401(k) with company match, paid time off, wellness programs, educational assistance, training, and more
- Monthly employee appreciation perks (luncheons, giveaways, etc.)
- Opportunities to use and grow your Customer Service, and administrative skills in a fast-paced manufacturing environment
What you'll do:
- Answer incoming calls promptly and professionally; respond within the same business day
- Manage visitor check-in/check-out via the visitor kiosk and ensure functionality
- Receive and distribute deliveries; coordinate outgoing packages with vendors
- Handle daily mail processing when needed
- Maintain and order office and kitchen supplies through E1
- Assistance with upkeep of reception area equipment (shredder, copier) and order copier supplies
- Assist the local Management Team with administrative support and special projects
- Help the Customer Service team with sales order entry, order proofing, and customer communication following SOP CFCS standards
- Communicate with customers and collaborate with Account Managers
- Track and report on plant on-time shipping performance to the CRM Portal
- Process customer sample requests and special requests
- Assist with customer shipping documents, regulatory document requests, and carrier load number entry in E1
- Maintain customer master files and CRM Portal records
- Ensure current C53 Forms are on file and uploaded
- Review missing order reports and follow up with customers
- Log CRM Portal interactions and report customer issues to help drive resolution
You'll need to have:
- High school diploma or GED
- Minimum 1 year of administrative or customer service experience
- Strong communication, organization, and multitasking skills
Preferred:
- Working knowledge of JD Edwards (JDE) or similar ERP software
Who we are:
- A Global Fortune 500 packaging leader with 109 manufacturing facilities across North America, South America, Europe, and Asia
- A provider of sustainable metal and plastic packaging solutions for food, beverage, healthcare, home, garden, personal care, and beauty brands
- A stable, environmentally conscious company committed to innovation and long-term growth
LIMITATIONS AND DISCLAIMER
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.
Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.
Silgan is a drug-free workplace.
EEO/M/W/Vet/Disability