What are the responsibilities and job description for the HVAC Service Technician position at Sila Services?
Job description:
AA Service Co - HVAC Service Technician
Are you passionate about delivering top-notch HVAC solutions?
Do you feel like your current role doesn’t fully utilize your skills or offer the career growth you desire?
Are you ready to join a team that truly values your expertise and supports your professional development?
At AA Service Co, we recognize and appreciate the craftsmanship and passion that HVAC Service Technicians bring to their work. We are dedicated to fostering a supportive and rewarding environment where your skills are not only acknowledged but celebrated. Here, your contributions matter, and your growth is our priority. As a leader in the HVAC industry, we pride ourselves on delivering unmatched comfort and reliability to our customers, reflecting the high standards and dedication of our team. Our unwavering commitment to continuous training and development ensures that our team remains at the cutting edge of industry advancements. Join us, and let your passion for excellence shine in a company that values your craft and fuels your professional journey.
To learn more about us, visit: http://www.aaserviceco.com
We don't just offer jobs—we build careers. Here’s why you’ll love being part of our team:
- Sign-on Bonus Up to $3,000! We value your skills and experience, and we’re ready to invest in you from day one.
- Industry-Leading Compensation ($25 - $32/hr plus incentives!): We believe in rewarding excellence. Our Service Technician are amongst the best paid in the area via hourly wage and commissions!
- Fully Stocked Warehouse & Parts Runners: We ensure you have the tools and support you need to excel, with a fully stocked warehouse and parts runners at your service.
- New Clean Fully Stocked Truck: Drive in style with a new, clean, fully stocked TAKE-HOME truck that’s ready for any job.
- Comprehensive Health Benefits: We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered.
- Paid Time Off Starting Day 1! We believe in the importance of rest and relaxation, so you start earning paid time off from your first day.
- 401(k) Plan with Company Match: Secure your future with our competitive 401(k) plan, including a generous company match.
- Parental Leave: We support our team members through all stages of life, including offering parental leave for new parents.
- Tool and Boot Allowance: We provide a tool and boot allowance to replace the things you use the most to get the job done.
- Training and Development Opportunities: We’re committed to your professional growth with training at our new Service Professionals Academy & Resources Center!
- Yearly Performance Reviews: We believe in continuous improvement and offer yearly performance reviews to ensure you’re on track and rewarded for your hard work.
The best time to find a GREAT job is when you already have a GOOD job.
Where you grow from here is up to you!
In this role, you'll be responsible for:
- Providing clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintaining customer satisfaction rate through post-service surveys and feedback. Striving to exceed customer expectations and resolve any concerns promptly.
- Effectively diagnosing and repairing malfunctioning a/c systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, as well as other HVAC equipment recommending appropriate solutions and discussing options with customers.
- Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
- Demonstrating continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
- Responding to service requests within the defined time frame. Timely response ensures customer comfort and builds trust.
- Completing annual maintenance of heating and air conditioning systems.
- Participating as a member of our on-call rotation schedule for emergency service requests.
- Identifying opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
- Remaining flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.
- Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
- Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
- Additional Duties as Assigned
Required Skills and Abilities:
- Prior heating and/or cooling experience in a residential capacity.
- Service Titan experience preferred
- Experience upselling additional services as well as selling replacement options when applicable.
- Ability to prioritize tasks and communicate with customers.
- Demonstrated excellent communication conflict resolution and interpersonal skills.
- Demonstrated ability to work as an effective team member and pitch in as needed.
- Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required.
- Must be able to work on a ladder.
- Must be able to lift 50 pounds.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Salary : $25 - $32