What are the responsibilities and job description for the Customer Service Representative (copy) position at Sila Services?
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Customer Service Representative - Augusta, ME
Dave's World, is one of the largest and fastest growing heating, cooling, and plumbing companies, located throughout the state of Maine.
Salary:
- $20 - $23 per hour bonuses
Schedule: Monday-Friday 8am-5pm
Basic Function:
- To cheerfully answer the phone and assist customers with booking jobs, following up on jobs, selling products and/or services, and handling basic customer issues.
- Daily Duties:
- Convert incoming customer calls into booked service appointments.
- Deliver call scripts with an authentic cadence; be clear, compelling and personable.
- Respond to customer requests, resolving issues and promoting the brand.
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the company’s plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.
Skill Requirements:
- Develop a proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust and demonstrate empathy.
- Personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
- Highly motivated, flexible and great attitude on life.
Salary:
- $20-$23/hr Bonuses
- Deliver Wow Service
- Honesty and Integrity
- Empathy
- Resourceful
- Attention to Detail
- Happiness
- Committed to Growth and Learning
- Working Environment:
- Standard office
- Temperature controlled
- Sitting/standing desk
$21 - $23 a year
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Salary : $20 - $23