What are the responsibilities and job description for the Evening Receptionist position at Shore Pointe Care Center?
Core responsibilities
- Front-desk and visitor management: Greet visitors, family members, and staff in a welcoming and professional manner. Manage visitor sign-in and sign-out logs, and ensure guests are aware of facility policies.
- Communication hub: Answer and route incoming phone calls, take messages, and forward inquiries to the appropriate staff members or departments.
- Administrative support: Handle mail, packages, and faxes, and perform clerical duties such as filing, data entry, and photocopying.
- Resident and family assistance: Provide information and assistance to residents and their families, and help with tasks like scheduling appointments for medical staff or therapists.
- Security and safety: Assist in maintaining a secure environment by monitoring who enters and exits the building.
- Logistics and maintenance: Enter work orders for maintenance and assist with stocking office supplies.
Key skills and qualifications
- Interpersonal and communication skills: Strong verbal communication and interpersonal skills are crucial for interacting with a diverse range of people.
- Organizational and multitasking abilities: The ability to handle multiple tasks simultaneously, stay organized, and manage time effectively is essential.
- Computer proficiency: Basic computer skills, including knowledge of Microsoft Office and phone systems, are required.
- Professionalism and confidentiality: Maintain a professional demeanor and handle sensitive information with discretion and confidentiality.
- Customer service: A friendly, helpful, and positive attitude is necessary to provide a welcoming experience for everyone.
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