Business Office Manager (BOM)

Position Summary:

The Business Office Manager is responsible for managing the facility’s business office functions, including billing, collections, accounts receivable/payable, and resident trust accounts. The BOM ensures financial accuracy, compliance with regulatory standards, and timely processing of all business transactions while maintaining positive relationships with residents, families, and staff.

Key Responsibilities:

• Manage all billing and collection processes for Medicare, Medicaid, managed care, and private pay.

• Maintain accurate resident financial records, trust accounts, and census data.

• Oversee accounts payable and ensure timely vendor payments.

• Coordinate admissions and discharges from a financial perspective, including payer verification and coverage details.

• Prepare month-end financial reports and reconcile accounts.

• Communicate effectively with residents and families regarding financial responsibilities and billing inquiries.

• Collaborate closely with the Administrator, Corporate Office, and interdisciplinary team.

• Ensure compliance with all federal, state, and facility regulations related to financial management.

Qualifications:

• Prior experience as a Business Office Manager in long-term care or healthcare setting required.

• Strong knowledge of Medicare, Medicaid, and insurance billing processes.

• Proficient in accounting software and Microsoft Office Suite.

• Excellent organizational, communication, and customer service skills.

• Ability to manage multiple priorities and meet deadlines.

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