Payroll Research Analyst

Compensation: To $25/hr.

Job Overview – Payroll Research Specialist – 33861

We’re looking for a detail-oriented Payroll Research Specialist to join our client's team at their Charlotte headquarters. In this role, you’ll serve as a second level of support for payroll inquiries, working closely with managers across the U.S. to ensure accuracy, compliance, and timely payroll processing. You’ll also play a key role in audits, system improvements, and process optimization.

• Research and resolve payroll-related work orders escalated from Customer Service.
• Mentor associates, review work order accuracy, and provide coaching where needed.
• Perform root cause analysis on payroll issues and help develop preventive solutions.
• Apply payroll policies and procedures consistently across all cases.
• Leverage payroll systems (SAP, MySTAFF, MyRequests, etc.) and recommend enhancements.
• Streamline processes by automating manual tasks and eliminating redundancies.
• Support payroll audits and assist in developing new review practices.
• Prepare and deliver training for weekly Operations meetings.
  
  
  

Requirements

• Bachelor’s degree required.
• 1 year of customer service/call center experience; large-volume payroll experience preferred.
• Strong working knowledge of SAP Payroll (preferred).
• Proficiency in Microsoft Office (Excel, Access, Outlook).
• Excellent communication skills and ability to handle sensitive information confidentially.
  
  
  

Sherpa Benefits

Sherpa offers benefits to contract employees who meet the following criteria:

• Must be a full-time employee (30 weekly hours/ 130 hours per month) to be eligible
• Medical plan offered is BCBSNC Blue Options PPO
• Premiums will be pre-taxed
• Sherpa pays a portion of the Employee only premium for medical
• 90 day waiting period from date of hire
• Medical, Dental, and Vision plans
  
  
  

Additional Job Details

Workplace Policy:

Seniority Level: Associate

Linked In Poster:

About Our Process

• We will notify you if you are selected as a candidate for this role. If not, but you fit our specializations, we'll consider you for future openings, and encourage you to apply for other Sherpa roles you're qualified for/interested in.
• Non-Local Candidates: Please note that you are competing with local candidates who don’t require relocation expenses and can start quickly, so let us know if you have plans to move to the area soon.
• Candidates for all Sherpa opportunities must be authorized to work in the United States.
• Sherpa is an Equal Opportunity Employer.