REPAIR TECHNICIAN

Job Title: Installation/Repair Tech-OH

Reports To:  General Manager

FLSA Status: Non-Exempt Hourly Employee

Summary
We are seeking a skilled and detail-oriented Repair Technician to join our dynamic Repair team. The ideal candidate will be responsible for diagnosing, repairing, and maintaining various equipment and machinery. This role requires a strong understanding of technical systems and the ability to work independently while adhering to safety standards.

Essential Duties and Responsibilities:

• Responds to customer repair tickets/calls promptly
• Communicates effectively with customers to further build and maintain customer relationships. (Especially as this is usually the first customer contact for the business.)
• Drives to and from the customer location to repair/perform maintenance on equipment
• Installs new equipment/machines at customer locations
• Performs troubleshooting and repairs on mechanical systems as needed
• Conducts repairs and adjustments on machine operations
• Cleans and refurbishes coffee machines as needed
• Inspects and prepares new machines and equipment
• Runs night calls
• Performs all other duties as assigned.

Competencies:

· Action Oriented- Enjoys working hard. Is action oriented and full of energy for the things seen as challenging. Seizes more opportunities than others. Reacts quickly to critical situations.

· Problem Solving- Identifies problems, determines solutions, and actively works to resolve the issues

· Knowledge- Technical- Demonstrates a designated level of technical skill and knowledge and keeps up with current developments and trends in vending.

· Communications Oral- Refers to the ability to speak clearly and persuasively. Listens and gets clarification. Responds well to questions. Demonstrates group presentation skills. Participates in meetings.

· Customer Service- Refers to the ability to satisfy the expectations and requirements of customers. Displays courtesy and sensitivity and responds promptly to service requests. Identifies customer needs and explains services clearly. Handles difficult situations.

· Dependability- Refers to the ability to be trusted or relied upon to act in the way required or expected

· Safety- Standard operating procedures, safety work rules and good general manufacturing practices are followed on a daily basis.

Experience and Requirements:

· High School Diploma (or GED or High School Equivalence Certificate)

· 6 months of experience working with electrical systems

· 6 months of experience working with plumbing

· Valid Drivers License

Physical Demands:

While performing the duties of this job, the individual is to remain in a stationary position for 40 percent of the time while operating the vehicle. They constantly operate company vehicles. They use their hands continuously while performing all job duties. Most of the activities involve fine and gross manipulation of items. They must be able to frequently stand, kneel, squat, bend, climb, and lift over their heads. They must be able to exchange accurate information with other individuals in the shop and field. Must be able to detect mechanical issues and part defects from short distances to determine what action needs to be taken. They must regularly lift, push, pull, and/or move up to 75 pounds, and occasionally push, pull and move up to 100 pounds. The individual must be capable of carrying and loading and unloading different products.

Work Environment:

While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; hot and/or cold conditions; moving mechanical parts; fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability, and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Benefits:

• Pay: From $21.00 per hour

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Tools provided
• Vision insurance

Work Location: In person

Salary : $21