What are the responsibilities and job description for the Repair Technician position at Xylem?
We’re Hiring for a Repair Associate!
If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!
The Role: To provide quality repair service and technical support to YSI’s customers while striving to add customer value by meeting established customer service levels.
Essential Duties/Principal Responsibilities:
- Service and repair YSI product
- Provide information to customers regarding repair status and quotations.
- Provide Technical Support
- Contact customer with evaluation information and to obtain authorization for repair.
- Enter Service and warranty data into computer system.
- Phone back up for Repair assistant.
- Develop product test documentation.
- Product quality, marketing and market intelligence information is to be shared with appropriate team members.
- Follow established processes for procuring and rejecting material
- Submit Cases through Sales Force
- Provide accurate and timely pricing and order status information to customers.
- Complete material transactions and ordering parts as required
- Provide repair service to customer products
- Participation in Xylem Watermark volunteer activities
Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:
- Previous customer service or repair service experience preferred.
- Must have working knowledge of PC’s and PC software.
- Associates degree in EET or equivalent experience to the level of knowing how to use basic electronic test equipment and basic troubleshooting skills.
- Ability to keyboard 25% percent of the time and to remain seated for extended periods
- Must be customer service oriented.
- Strong attention to detail.
- Excellent organizational skills.
- Ability to work independently with high level of accuracy and efficiency
- Solution oriented, problem solver, action oriented
PHYSICAL DEMANDS
(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- Regularly required to sit or stand, reach, bend and move about the facility.
- Lifting up to 25 lbs occasionally
- Must be able to sit and stand for extended period of time.
- Standard weekly job hours: 40 hours
Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.
Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.
Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.
Salary : $44,600 - $56,500