What are the responsibilities and job description for the Help Desk Specialist position at Sharp Brains?
ON DEMAND ROLE
Key Responsibilities:
- Perform onsite setup and installation of Poly (Polycom) conference room equipment
- Install and connect video conferencing hardware (camera, codec, microphones, speakers)
- Mount and connect displays as required
- Configure Poly devices for audio/video and network connectivity
- Perform testing to ensure end-to-end functionality
- Provide basic troubleshooting and support during setup
- Coordinate with remote teams as needed during installation
Required Skills & Experience:
- Hands-on experience with Poly / Polycom conference room setups
- Experience with AV hardware installation and cabling
- Basic networking knowledge (LAN connectivity, IP configuration)
- Ability to follow setup guides and client instructions
- Strong onsite troubleshooting skills
Nice to Have:
- Previous experience with conference room AV deployments
- Familiarity with Zoom Rooms / Microsoft Teams Rooms using Poly devices