What are the responsibilities and job description for the Network Support Specialist position at Sharp Brains?
Locations:
- Calgary, Canada
- Garland, TX, USA
- Hagerstown, MD, USA
- Gallatin, TN, USA
- Reno, NV, USA
- Valdosta, GA, USA
Key Responsibilities
Visit 1 – Installation & Deployment
- Conduct site assessment of existing switches and UPS setup
- Capture pre-installation photos and document current connections
- Remove legacy hardware (switches & UPS units)
- Install new switches and UPS units in rack
- Perform cabling, labeling, and cleanup according to standards
- Power on devices and verify basic status (LEDs, power)
- Submit installation checklist with photographic evidence
Visit 2 – Cutover & Validation
- Support network cutover in coordination with remote team
- Assist with basic troubleshooting during and after cutover
- Ensure all devices are functioning properly post-cutover
- Support User Acceptance Testing (UAT)
- Remove and pack decommissioned hardware
- Submit final cutover report, UAT confirmation, and decommissioning inventory
Required Skills & Experience
Category Requirements
- Hardware Installation Hands-on rack & stack, cabling, labeling, power handling
- Networking Basic L1/L2 network knowledge (switches, ports, connectivity)
- UPS & Power Experience installing and handling UPS units
- Troubleshooting Ability to assist with basic network issue resolution
- Coordination Work independently and coordinate with remote engineering teams
- Documentation Strong reporting skills (checklists, photos, cutover reports, UAT forms)
Preferred Qualifications
- Previous field engineering or Smart Hands experience
- Familiarity with Cisco Meraki switches and APC UPS units
- Basic networking certification (e.g., CCNA, CompTIA Network )
Work Environment
- Onsite at multiple client locations
- Two scheduled visits per site
- Independent work with remote team support