What are the responsibilities and job description for the Senior Help Desk Support Specialist position at T and T Consulting Services Inc?
*Contingent upon task order award.
Project Name: National Guard (NG) Professional Education Center (PEC) Information Technology Division’s Network Enterprise Center (NEC) Information Technology and Visual Information Support
Location: Camp Joseph T. Robinson in North Little Rock, Arkansas
Background: The NGPEC NEC provides enterprise-level Information Technology, telecommunications, infrastructure, and Visual Information support to enable training and operational readiness for the Army National Guard across all states and territories. This contract supports mission-critical systems, classroom technologies, conferencing capabilities, and enterprise collaboration platforms used by staff, students, and leadership.
All personnel will operate in a structured, performance-based environment with defined service level expectations, helpdesk ticketing workflows, and compliance with DoD cybersecurity and operational policies.
Experience Level: Senior (10 years experience, MA/MS preferred)
Position Overview
Provides Tier 2 technical support for enterprise IT systems and end users.
Key Responsibilities
- Troubleshoot and resolve hardware, software, and network issues
- Respond to helpdesk tickets within required timelines
- Provide user support for PCs, applications, and communications systems
- Maintain system documentation and knowledge base
- Analyze trends and recommend system improvements
- Support system installations and upgrades
Required Skills
- IT support and troubleshooting
- Windows systems, networking, and enterprise applications
- Customer support and communication skills
General Requirements
- Active SECRET clearance
- Compliance with DoD cybersecurity and training requirements (DoD 8140, Cyber Awareness, OPSEC, etc.)
- Ability to work on-site in a secure government environment
- Strong communication and teamwork skills
- Ability to operate within a structured, ticket-driven support environment
- Commitment to meeting performance standards and service level requirements
Benefits: Competitive benefits package including health, dental, vision, life insurance coverage, 401(k) plan, training programs, accrued paid time off (PTO), performance based monthly & quarterly awards, paid holidays and customer kudo rewards.
Equal Opportunity Employer/Veterans/Disabled