Network Specialist

Job Summary:

We are seeking a motivated Level 1 Network Engineer to provide on-site support and maintenance for airport IT systems at Fukuoka Airport (FUK). The ideal candidate should possess

intermediate-level IT knowledge with hands-on experience in Windows Server environments and TCP/IP network troubleshooting. You will be responsible for ensuring the smooth operation, monitoring, and maintenance of mission-critical airport IT systems including CUTE, CUSS, eGate, PFM, and BPM infrastructure.

Key Responsibilities:

• Perform daily monitoring, maintenance, and troubleshooting of airport IT systems:
• CUTE (Common Use Terminal Equipment) – 262 units
• CUSS (Common Use Self Service) – 38 units
• eGate – 6 units
• PFM & BPM – Support included
• Diagnose and resolve network and system incidents related to hardware, software, and connectivity.
• Coordinate with Level 2/3 engineers and remote support teams for escalations.
• Conduct system health checks, performance monitoring, and preventive maintenance.
• Support end users with incident reporting, ticketing, and resolution tracking.
• Maintain accurate documentation of configuration, incidents, and asset updates.

Technical Requirements:

• Intermediate-level knowledge of Windows Server administration and TCP/IP networking.
• Understanding of LAN/WAN concepts, switching, routing, and network devices.
• Basic troubleshooting skills for hardware, OS, and peripheral devices.
• Familiarity with airport IT systems or similar environments is an advantage.

Qualifications & Experience:

• Diploma or Bachelor’s degree in IT, Computer Science, or related field.
• 1–3 years of experience in IT support or network administration.
• Relevant certifications (e.g., CompTIA Network , MCSA, CCNA) preferred.

Soft Skills:

• Strong communication and teamwork abilities.
• Proactive attitude with keen attention to detail.
• Able to work under pressure in airport operational environments.