What are the responsibilities and job description for the Program Support Lead position at Share?
About Share
Share provides a wide spectrum of services ranging from street outreach, hunger response, and emergency shelter to housing and asset building. We offer individuals services, resources, and the tools they need to end their houselessness, secure housing, and maintain that housing.
We seek bright, driven people who are passionate about social justice and who want challenging career opportunities that deliver personal and professional fulfillment. Our dedicated and energetic employees provide essential services to a vulnerable population. We take pride in making a difference in the lives of so many every day.
Share recognizes that our employees are the foundation for our organization as well as our heart and soul. Share has a generous and robust benefit package including 4 weeks of PTO, a wellness program, a matched 401(k) and health, dental and life insurance. We encourage a culture of supportive compassion for our participants, co-workers, and volunteers.
Share’s Mission
Share believes every person counts. Together we pursue a stronger community by building relationships, advocating for equitable access to housing and food stability while empowering every individual to grow and thrive.
DEI Statement
Share wants to be part of a community that brings about change. We are committed to actively working to dismantle racist systems, focusing on sustainable solutions to structural racism, police violence, and inequitable economic, health care, and education systems. It requires all institutions, including ours, to ask what more we can and should do to live our commitments to diversity, equity, and inclusion – and we must be brave enough to make changes.
Position Summary
The Program Support Lead plays a critical role in ensuring smooth operations across four emergency shelters and one permanent supportive housing site. This position provides hands-on support, staff training, and operational oversight to maintain high standards of service delivery and compliance with organizational policies.
Key Responsibilities
On-Call Duties
Work Locations: Women’s Shelter, Men’s Shelter, both Family Shelters, Winter Shelter (seasonal), and Lincoln Place
Share provides a wide spectrum of services ranging from street outreach, hunger response, and emergency shelter to housing and asset building. We offer individuals services, resources, and the tools they need to end their houselessness, secure housing, and maintain that housing.
We seek bright, driven people who are passionate about social justice and who want challenging career opportunities that deliver personal and professional fulfillment. Our dedicated and energetic employees provide essential services to a vulnerable population. We take pride in making a difference in the lives of so many every day.
Share recognizes that our employees are the foundation for our organization as well as our heart and soul. Share has a generous and robust benefit package including 4 weeks of PTO, a wellness program, a matched 401(k) and health, dental and life insurance. We encourage a culture of supportive compassion for our participants, co-workers, and volunteers.
Share’s Mission
Share believes every person counts. Together we pursue a stronger community by building relationships, advocating for equitable access to housing and food stability while empowering every individual to grow and thrive.
DEI Statement
Share wants to be part of a community that brings about change. We are committed to actively working to dismantle racist systems, focusing on sustainable solutions to structural racism, police violence, and inequitable economic, health care, and education systems. It requires all institutions, including ours, to ask what more we can and should do to live our commitments to diversity, equity, and inclusion – and we must be brave enough to make changes.
Position Summary
The Program Support Lead plays a critical role in ensuring smooth operations across four emergency shelters and one permanent supportive housing site. This position provides hands-on support, staff training, and operational oversight to maintain high standards of service delivery and compliance with organizational policies.
Key Responsibilities
On-Call Duties
- Participate in the on-call rotation with program directors, serving as primary or backup on-call. In general, this would be 8-9 days per month (24-hour coverage) and would coincide with regularly scheduled shifts often.
- Respond to urgent situations during on-call shifts, including staff support and crisis intervention.
- Deliver training to staff on documentation standards, intake procedures, shift expectations, and organizational policies.
- Provide ongoing guidance to staff in areas such as crisis de-escalation, conflict resolution, client engagement, and policy adherence.
- Model the behaviors expected of all Engagement Specialists and reinforce the tone and demeanor in this role.
- Maintain a visible presence across all locations during work hours, conducting check-ins and offering support.
- Work shifts at sites when coverage is unavailable and performs all Engagement Specialist duties while covering.
- Assist with finding coverage for call-outs while also actively reviewing shelter schedules to fill in gaps with on-call staff.
- Respond to facility issues, safety incidents, and ensure timely resolution.
- Monitor inventory and assist with cleaning tasks as needed to maintain safe and welcoming environments.
- Complete other projects and assignments as requested by Program Directors.
- Track staffing challenges and patterns to inform future planning.
- Collaborate with program directors to address coverage gaps and operational needs.
- Track training requirements and make sure all staff are up to date.
- Ensure accurate and timely documentation of incidents, staffing issues, and operational updates.
- Support adherence to organizational policies and procedures across all sites.
- Excellent communication and organizational skills.
- 2 years relevant experience
- Superior interpersonal relationship skills and boundary management.
- Strong skills in crisis intervention and conflict resolution.
- Ability to work independently and adapt to changing priorities.
- Willingness to travel between multiple sites and work flexible hours, including on-call shifts.
- Experience in shelter or housing program operations.
- Experience working with the unhoused.
- Experience working in a trauma-informed setting.
Work Locations: Women’s Shelter, Men’s Shelter, both Family Shelters, Winter Shelter (seasonal), and Lincoln Place