Order Entry Specialist/Receptionist

Order Entry Specialist/Receptionist

Position Summary
 The Order Entry Specialist/receptionist is responsible for accurately processing customer orders and providing exceptional customer service across multiple communication channels. This role serves as a primary point of contact for customers and visitors while ensuring efficient order management and administrative support.

Key Responsibilities

• Accurately enter and process 20 customer orders daily in the SAP system
• Review complex purchase orders and ensure all required information is complete and accurate
• Respond to customer inquiries via phone, email, and in-person regarding orders, products, and services
• Obtain and verify order-related details including payment, freight, availability, and order status
• Follow up with customers to resolve discrepancies or issues in a timely manner
• Coordinate with internal departments on shipping and billing processes
• Provide backup receptionist coverage, including greeting visitors and managing invoicing paperwork
• Screen and route incoming calls and communications appropriately
• Stay informed on inventory levels and product availability

Qualifications

• High school diploma or equivalent required
• Previous order entry experience in an office environment
• Proficiency with Microsoft Office Suite, particularly Outlook
• Experience using order entry or ERP systems (SAP preferred)
• Ability to process credit cards and other payment methods
• Strong multitasking, prioritization, and organizational skills
• Professional and courteous communication skills
• Strong problem-solving and critical-thinking abilities
• Ability to wear required personal protective equipment when necessary

Company Information:

• Athea Laboratories is a manufacturer of wet wipes and chemicals used in industrial, institutional, and retail marketplaces.   
• Established in 1965, Athea is a family-owned business that continues to see exceptional growth and opportunity in the markets we serve.