Office Services Specialist

Area Customer Service Coordinator – Boise, ID

Pay Rate: $22.00/hour
Location: Boise, ID – Multiple Customer Sites
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Work Type: On-site / Multi-Site Floater
Dress Code: Business Casual; closed-toe shoes required; no jeans

Position Overview

We are seeking an adaptable and customer-focused Area Customer Service Coordinator to support multiple customer locations in the Boise area. This is an on-site, multi-site/floater position covering three customer accounts.

The role is primarily customer service and operational support, rather than technical support or dedicated print services. The associate may travel between customer locations as needed to provide coverage and maintain service continuity.

Key Responsibilities

• Provide daily operational and customer support across multiple customer locations.
• Provide front desk/reception coverage, mail and package processing, administrative support, data entry, and document handling.
• Support print and copy-related activities as required at assigned locations.
• Provide coverage for vacations, absences, training, implementations, and other business needs.
• Maintain a professional, customer-focused environment.
• Respond promptly and professionally to customer and end-user communications.
• Resolve customer-related issues and escalate issues when necessary.
• Troubleshoot and coordinate problem resolution.
• Assist with process improvements, procedural testing, and validation.
• Support implementation of new customer accounts and service expansions.
• Assist with onboarding and cross-training team members.
• Maintain and review site procedures for accuracy and compliance.
• Perform daily visual inspections of site services and safety compliance.
• Collect data and support monthly operational reviews.
• Provide feedback to help improve the overall customer experience.
• Perform other duties as assigned.

Required Qualifications

• High school diploma plus at least 12 months of related work experience.
• Strong customer-facing and customer service experience is required.
• Excellent verbal and written communication skills.
• Ability to work independently and adapt to changing situations.
• Strong organizational skills, flexibility, motivation, and sense of urgency.
• Basic math skills and sound judgment.
• Ability to understand and follow written and verbal instructions.
• Ability to resolve customer issues and coordinate solutions.
• Proficiency with Microsoft applications and computers.
• Intermediate skills with common software applications, including file/folder management and navigating network production folders.
• Ability to work effectively in a team environment.
• Ability to perform repetitive tasks while maintaining quality and productivity standards.

Preferred Qualifications

• Previous experience in mailroom operations, print services, reception, office administration, or document handling is a plus.
• Post-high-school education is encouraged and preferred.
• Knowledge of account services and job scheduling is beneficial.

Multi-Site & Transportation Requirements

• This position supports three customer accounts in the Boise area.
• The associate may be required to report to different customer locations during the same day.
• Work assignments may require coverage across locations approximately 40–50 miles apart.
• No driving is required for the current temporary assignment, but reliable transportation is required for travel to and from assigned customer locations and may be required if the position converts to permanent.
• A valid, violation-free driver's license and minimum auto insurance coverage may be required in accordance with company policy.
• Frequent local travel between customer locations may be required.
• Alternate-site assignments may result in longer commute times or schedule changes.

Physical & Work Environment

• Ability to stand, walk, bend, reach, stretch, and perform similar activities as required.
• May occasionally lift or move items weighing up to 50 lbs.
• May involve walking between buildings and working in office or warehouse environments.
• Moderate dexterity required for keyboard, calculator, and other basic tasks.
• Close vision is required.
• Work may involve moderate noise and normal office/warehouse conditions.
• Some locations may require extended periods of standing and walking.

Schedule Flexibility

While the typical schedule is Monday–Friday, 8:00 AM–5:00 PM, schedule flexibility is required based on customer needs. Some locations may open as early as 6:00 AM, remain open until 7:00 PM or later, or operate during weekends.

Additional Information

• No COVID-related requirements.
• No specialized equipment experience is required.
• Free parking is generally available at customer locations.
• Approved parking expenses incurred while performing job duties may be eligible for reimbursement.
• The assignment is expected to continue through November, with a potential extension depending on business needs.
• There may be potential for the position to become permanent based on business requirements.

Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.

SGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.

SGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.