Customer Care Representative

Job Description:

• Handle varied customer contacts, including non-routine inquiries.
• Follow standard screens and scripts to perform assigned tasks.
• Resolve customer questions and problems, referring more difficult issues to higher levels for guidance.
• Maintain knowledge of company products and services.
• Assess customer needs and suggest alternative products or services when appropriate.
• Research contract issues for supporting departments such as Claims and Service Recruitment.
• Apply and develop basic skills related to the procedures for the position.
• Assess customer needs.
• Deal directly with customers.
• Manipulate and navigate computer systems.
• Complete customer registrations.
• Apply problem-solving skills when handling customer questions and issues.
• Systematically gather information necessary to consider alternatives before making a decision.
• Treat individuals with respect despite personality differences or performance problems.
• Actively support others to achieve common goals.
• Consistently meet deadlines and requirements.
• Demonstrate curiosity by continuously seeking new information and asking questions.

Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.

SGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.

SGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.