Customer Coordinator II

Job Summary:

• The Customer Repair Coordinator is responsible for billing, packaging, and shipping customer owned two-way radio communication devices within a depot environment.
• This role requires a highly organized, detail-oriented individual who can manage multiple priorities while maintaining accuracy and meeting service level expectations.
• The ideal candidate is self-motivated, goal oriented, and committed to delivering exceptional customer service aligned with ISO9001 standards and organizational objectives. Strong collaboration across FTC teams, service arms, and customer interactions is essential.

Key Responsibilities:

• Bill, orders, package, and ship communication devices for repair services
• Process customer equipment with a high degree of accuracy and efficiency
• Maintain detailed records and ensure compliance with service level requirements
• Collaborate with FTC teams, service groups, and customers professionally
• Communicate status updates, issues, and resolutions clearly
• Prioritize tasks effectively in a high volume, fast paced environment
• Support customer satisfaction through timely processing and quality execution
• Adapt to workload changes and support overtime needs when required

Required Qualifications & Skills:

• Typing speed of at least 30 WPM
• Strong written and verbal communication skills
• Experience with billing, packaging, and shipping processes
• Ability to manage multiple tasks while maintaining accuracy
• Proficiency in Google Suite and Microsoft Excel
• Ability to quickly learn new systems and processes
• Ability to work both independently and within a team environment
• Comfortable working in fast paced, time sensitive environments
• Ability to lift up to 30 lbs

Core Competencies:

• Attention to detail and accuracy
• Strong organizational and multitasking ability
• Professional communication and interpersonal skills
• Problem solving and adaptability
• Time management in deadline driven environments

Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.

SGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.

SGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.