Office Administrator

Title: Office Administrator – Water, Fire Mitigation & ConstructionFLSA Classification: Full-Time, ExemptLocation: Norwalk, CTComp Range: $60,000 to $75,000, Salary Range (Depends on Experience)DESCRIPTIONServpro of Stamford, serving the Fairfield County (Norwalk, CT) area is seeking a self-motivated individual to fill the role of the Office Administrator.As the Office Administrator, you will be responsible for managing, training, assisting and motivating the SERVPRO® Office Coordinators (JFC) team. You will participate in daily office functions, oversee the job file administrative activities, and always ensure customer satisfaction. We have a sincere drive toward the goal of helping make fire, water, and mold damage “Like it never even happened®!”As an Office Administrator at SERVPRO of Stamford, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.Essential Duties & Responsibilities ResponsibilitiesOversee day-to-day office operations, the office coordinators (JFCs) to ensure efficiency and productivityParticipate in day-to-day activities daily to ensure each team member stays on trackExperience with Xactimate & Xactanalysis software to assist with estimating and invoicing processes is requiredExperience with WorkCenter, Cotality, Drybooks, and Dry Logs is requiredLeverage your knowledge of restoration processes to assist with project coordination and client communicationManage administrative tasks, overseeing and auditing job files, scheduling Project Managers and Production Crews, correspondence, and record keepingSupport other management in implementing policies and procedures tailored to the restoration industryProvide support to team members with heavier workloads, ensuring their success and maintaining project timelinesAssist with new office coordinators onboarding, timekeeping, and performance evaluationsCollaborate with other departments to facilitate communication and streamline processes related to restoration projectsPrepare and analyze reports, presentations, and data specific to the restoration industryEnsure compliance with relevant regulations and industry best practicesFoster a positive and inclusive office culture, understanding the unique challenges and nuances of the restoration industryCoordinate and maintain office supplies, equipment, and inventoryPosition RequirementsProven experience as an office manager, office administrator, previous job file coordinator or in a similar administrative role within the restoration or construction industryExcellent organizational and multitasking abilities, specifically within the context of restoration projectsStrong attention to detail and problem-solving skills related to restoration operationsProficient in Microsoft Office Suite and other office management software commonly used in the restoration industryExperience with Xactimate & Xactanalysis software for estimating and invoicing preferred.Experience with WorkCenter, Dash, Drybook, Dry Logs, and DocuSketch preferred.Outstanding communication and interpersonal skills, with a deep understanding of client and project coordination within restoration preferred.Ability to work independently and collaboratively in a team environment, with an understanding of the dynamic nature of restoration projects.High level of integrity and confidentiality, recognizing the sensitivity of restoration work.4 years of management and/or supervisory experience.4 years of customer service and/or office-related experience.Knowledge of best practices and procedures within the restoration industry is preferred.EDUCATIONHigh school diploma/GED; requiredAssociate degree or bachelor’s degree preferredCOMPENSATION & BENEFITSWe offer competitive pay as well as comprehensive benefits. If you feel that you meet the above criteria and are intrigued by the opportunity to work for a dynamic, fast-paced company, please contact us.Benefits:• 401(k) with company match• Health insurance• PTO/Sick, Vacation Paid Time Off• Holidays• Professional development assistanceSchedule:• 8 Hour Day / 40 Hours Per Week Shift, required - Monday to Friday• Must be available for on-call rotation due to our 24-hour emergency servicesOn-Call Dispatcher:• As part of our 24-hour emergency services operation, employees are required to serve as an On-Call Dispatcher for one week per month or one week in 6 weeks, which is calendared in advance, covering after-hours shift.WORKING CONDITIONSEnvironment: This position will be in-office and in the field environment; not eligible for hybrid or remote.Ability to commute:• Norwalk, CT 06851:Reliably commute or planning to relocate before starting work (Required)Physical Demands: Work is performed in an office environment, but at times it will require travel to job sites for large losses or as required by management. Light work that includes moving objects up to 20 pounds may be required.ABOUT SERVPROHistorySERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area understands the stress and worry that comes with a fire or water damage and the disruption it causes to your life, home, or business. Our goal is to help minimize the interruption to your life and quickly make it \Like it never even happened.” SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area can also mitigate mold and mildew from your home or business.Importance of CommunityMany leaders in our business were born, raised, and have raised families of their own in Fairfield County. Our neighbors are very important to us. With over 35 years we have helped thousands of people and businesses to recover from disaster as quickly as possible.TrainingWe pride ourselves in being the best in the industry, and the best in the community. That’s why our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Franchise Facility for regular IICRC-industry certification, our technicians are equipped with the knowledge and tools to restore your property.At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.

Salary : $60,000 - $75,000