What are the responsibilities and job description for the Lead Technician position at ServicePoint IT?
ServicePoint IT is a leading enterprise-scale IT services provider specializing in delivering advanced technology solutions and scalable infrastructure that enable AI and digital transformation from the data center to the edge. As one of the largest IT Field Services providers in the U.S., we are committed to technical excellence, superior customer service, and continuous innovation.
Job Summary
We are seeking an experienced Lead Technician to oversee CAT5 and CAT6 cabling installations in large-scale commercial environments. This role requires a highly skilled professional with expertise in structured cabling, network infrastructure, and large commercial deployments. As a Lead Technician, you will supervise teams, ensure project quality, and serve as the primary point of contact on-site in Kansas City. This position may require some travel throughout the United States.
Key Responsibilities
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.
ServicePoint is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
ServicePoint is committed to providing accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please communicate the specific accommodations needed as soon as possible so they can be provided for you.
Job Summary
We are seeking an experienced Lead Technician to oversee CAT5 and CAT6 cabling installations in large-scale commercial environments. This role requires a highly skilled professional with expertise in structured cabling, network infrastructure, and large commercial deployments. As a Lead Technician, you will supervise teams, ensure project quality, and serve as the primary point of contact on-site in Kansas City. This position may require some travel throughout the United States.
Key Responsibilities
- Lead and oversee structured cabling installation projects, ensuring compliance with industry standards (BICSI, TIA/EIA).
- Install, terminate, and test CAT5 and CAT6 network cabling, including troubleshooting and quality assurance.
- Manage and train field technicians, providing guidance on best practices and safety protocols.
- Coordinate with project managers, site supervisors, and stakeholders to maintain timelines and deliverables.
- Work with fiber optic terminations, patch panels, and network equipment as required.
- Ensure proper cable routing, dressing, labeling, and documentation for all installations.
- Review and interpret blueprints, schematics, and project specifications.
- Conduct site assessments and pre-installation planning to optimize efficiency.
- Maintain a safe work environment and enforce OSHA and company safety policies.
- 5 years of experience in structured cabling installation (CAT5, CAT6) in commercial environments.
- Proven leadership experience managing teams of field technicians.
- Strong expertise in cable termination, testing, troubleshooting, and quality control.
- Proficiency in Fluke testers and other network testing tools.
- Ability to work independently and collaboratively in a fast-paced environment.
- Excellent problem-solving, organizational, and communication skills.
- Physically able to lift 50 lbs, work at heights, and in confined spaces.
- Willingness to travel nationwide (100% travel required).
- BICSI certification (e.g., Installer, Technician, or RCDD).
- Experience with fiber optic installation and termination.
- OSHA 10 or 30 certification.
- Experience with enterprise-level network deployments.
- Competitive salary travel compensation.
- Work on high-profile, large-scale commercial projects with cutting-edge technology.
- Career growth opportunities, leadership development, and certification support.
- Supportive, safety-focused work culture with industry-best practices.
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.
ServicePoint is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
ServicePoint is committed to providing accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please communicate the specific accommodations needed as soon as possible so they can be provided for you.