Director of Network Operations

General scope of work: Servicepoint has a customer seeking a Director of Network Operations for a Full-Time Direct Placement opportunity located in either Collinston, LA or Monroe, LA. This is a 100% onsite position working standard business hours. Direct, plan and design the effective and efficient use of technology to support of the customers services and growth plans with a continuous focus on market modernization and responsiveness to competitive offerings. Manage the Information Technology department and staffing to monitor, maintain, secure and upgrade our technology, as well as maintain and continually refine our long term technology plans and operating practices for future investments.

Essential Duties and Responsibilities

This list of duties and responsibilities, as well as an expected knowledge base to have and maintain, are illustrative of the primary functions of this position and are not intended to be all inclusive.

• Ability to build, train and manage our IT team to support Managed IT, Broadband Internet & voice services.
• Participate as part of the leadership team to help develop strategic vision for the company.
• Have a thorough understanding of ISP operations including open-source solutions, Calix, FTTH, Cisco and capacity planning for both electronics as well as backbone circuits including redundancy.
• Have a good understanding of Telco operations including TDM, VoIP, SS7, Metaswitch (preferred), Hosted PBX.
• Have a good understanding of network operations including monitoring, incident management, change management, lifecycle management.
• Have a good understanding of network security, cyber security including SEIM, IDS/IPS, Firewall, Anti-virus.
• Ability to perform the various aspects of being a managed service provider – ability to meet with existing and potential customers, design, recommend and implement solutions for customers and drive delivery of world-class services to customers. Provide pre-sales engineering support. Manage premium customer relationships.
• Excellent troubleshooting skills.
• Ability to understand financial aspects of the business as it applies to Network Operations.
• Knowledgeable of outside plant operations.
• Knowledgeable of disaster recovery processes.
• Manage vendor agreements and relationships.
• A basic knowledge of AC & DC power is beneficial.

Desired Knowledge, Skills and Abilities

Extensive experience with Virtualization, Windows server, Linux server, Windows desktop, MS Office, open-source applications including BIND, DHCP, Apache, Asterisk, Cisco routing and switching, Calix E7, Metaswitch, Database servers, PC, laptop and server hardware, network design and implementation, solution design and implementation, disaster recovery including backup and restore are extremely valuable.

ServicePoint is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. ServicePoint is committed to providing accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please communicate the specific accommodations needed as soon as possible so they can be provided for you.