What are the responsibilities and job description for the Supports Coordinator Supervisor - Developmental Disabilities Services position at Service Access & Management, Inc.?
Supports Coordinator Supervisor – Intellectual Developmental Disabilities (IDD) Services
Start your career, shift your path, or grow your impact with SAM
Who We Are
At Service Access & Management, Inc. (SAM), we believe everyone deserves the opportunity to live their best life; and our team is here to make that possible. With over 800 professionals across Pennsylvania and New Jersey, we provide high-quality services that empower individuals and strengthen communities. Rooted in service, integrity, and respect, SAM is a place where individuals served and colleagues come first.
About the Supports Coordinator Supervisor Role
As a Supports Coordinator Supervisor within our Intellectual and Developmental Disabilities (IDD) team, you'll play a vital role in supporting individuals with developmental disabilities and their families throughout their lifespan by ensuring high-quality, person-centered coordination of services. This position is ideal for someone who is a thoughtful leader, values collaboration, and thrives in a supportive, mission-driven environment.
Supports Coordinator Supervisor Core Responsibilities
- Supervise a team of Supports Coordinators and promote best practices in service delivery
- Review case documentation and service plans to ensure regulatory compliance
- Provide coaching and performance feedback to staff
- Attend provider and Administrative Entity meetings to advocate for quality services
- Offer caseload coverage when needed and support onboarding for new team members
- Maintain positive relationships with individuals served, their families, and providers
- Foster a team culture grounded in SAM’s mission, vision, and values
What You Bring
- Bachelor's Degree in Social Work, Psychology, Sociology, Gerontology, Criminal Justice, or a related human services field
- At least two years of experience as a Supports Coordinator or equivalent human services experience (total of 6 years including education/experience with required college coursework)
- Ability to lead and support a team with professionalism and empathy
- Commitment to person-centered, trauma-informed service
- Reliable transportation
Who Thrives in This Role
We’ve found that people who are:
- Supportive mentors and role models
- Organized and tech-savvy
- Empathetic and ethically grounded
- Team players with a commitment to service and advocacy
…tend to thrive in this role. Whether you’re exploring a new opportunity or building on prior experience, we have a place for you.
Employee Benefits
Team members in this role are eligible for SAM’s comprehensive Total Rewards benefits package, which includes:
- No monthly premium for employee-only health insurance
- Single-stream PTO (36 days) 11 paid holidays
- Option to sellback PTO (pending board approval)
- Employer matching 401k – up to 5%
- Recognition and wellness initiatives and rewards
In addition, all team members have access to tuition discounts, professional development, supportive supervision, and career growth opportunities.
Location & Schedule
This position is based in Lewistown, Pennsylvania. Work is primarily community-based with some remote flexibility.
Office hours are Monday through Friday, 8:30 AM to 4:30 PM.
We welcome candidates of all backgrounds and are committed to building a diverse and inclusive team.
