What are the responsibilities and job description for the IDD Supports Coordination Regional Director position at Service Access & Management, Inc.?
IDD Supports Coordination Regional Director – IDD Service Line
Shift your path or grow your impact with SAM
Who We Are
At Service Access & Management, Inc. (SAM), we believe everyone deserves the opportunity to live their best life; and our team is here to make that possible. With over 800 professionals across Pennsylvania and New Jersey, we provide high-quality services that empower individuals and strengthen communities. Rooted in service, integrity, and respect, SAM is a place where individuals served and colleagues come first.
About The IDD Supports Coordination Regional Director Role
As a Regional Director within our IDD Supports Coordination service line, you will provide leadership, oversight, and support for service delivery, compliance, and staff development across an assigned region. This position is ideal for a collaborative, strategic, and people-centered leader who thrives on building high-performing teams, ensuring quality, and fostering strong partnerships both internally and externally.
Starting Salary: Based on experience and qualifications
IDD Supports Coordination Regional Director Core Responsibilities
We’ve found that people who are:
Employee Benefits (Management/Non-Union)
Team members in this role are eligible for SAM’s comprehensive Total Rewards benefits package, which includes:
This position is based in Lehigh, Lackawanna, and Carbon/Monroe/Pike Counties. Work is primarily in-office and community-based, with some remote flexibility.
Office hours are Monday through Friday, 8:30 AM to 5 PM.
Shift your path or grow your impact with SAM
Who We Are
At Service Access & Management, Inc. (SAM), we believe everyone deserves the opportunity to live their best life; and our team is here to make that possible. With over 800 professionals across Pennsylvania and New Jersey, we provide high-quality services that empower individuals and strengthen communities. Rooted in service, integrity, and respect, SAM is a place where individuals served and colleagues come first.
About The IDD Supports Coordination Regional Director Role
As a Regional Director within our IDD Supports Coordination service line, you will provide leadership, oversight, and support for service delivery, compliance, and staff development across an assigned region. This position is ideal for a collaborative, strategic, and people-centered leader who thrives on building high-performing teams, ensuring quality, and fostering strong partnerships both internally and externally.
Starting Salary: Based on experience and qualifications
IDD Supports Coordination Regional Director Core Responsibilities
- Oversee regional operations to ensure quality service delivery and compliance with SAM standards and state requirements.
- Supervise and coach regional leaders to promote performance, accountability, and professional development.
- Lead regional audits, monitor outcomes, and implement action plans to address service gaps.
- Partner with county officials, community stakeholders, and internal teams to advance program goals.
- Ensure consistent communication with executive leadership and across teams.
- Provide leadership during crises, transitions, and staffing gaps as needed.
- Bachelor’s degree in social work, psychology, or a related field and at least seven (7) years of experience in human services, including five (5) years in a supervisory or leadership role, or a combination of relevant education and experience.
- Master’s degree in human services, public administration, or a related field preferred.
- Strong leadership, organizational, and communication skills.
- Commitment to integrity, accountability, and collaborative growth.
- Reliable transportation and ability to travel within the assigned region.
We’ve found that people who are:
- Strategic and adaptable in complex environments,
- Empathetic and transparent in leadership,
- Driven to build systems that support both people and performance,
- Team players who promote growth, accountability, and trust—
Employee Benefits (Management/Non-Union)
Team members in this role are eligible for SAM’s comprehensive Total Rewards benefits package, which includes:
- No monthly premium for employee-only health insurance
- Single-stream PTO (36 days) 11 paid holidays
- Option to sell back PTO (pending board approval)
- Employer matching 401k – up to 5%
- Recognition and wellness initiatives and rewards
- Access to tuition discounts, professional development, supportive supervision, and career growth opportunities
This position is based in Lehigh, Lackawanna, and Carbon/Monroe/Pike Counties. Work is primarily in-office and community-based, with some remote flexibility.
Office hours are Monday through Friday, 8:30 AM to 5 PM.
