Administrative Entity Support Manager

Administrative Entity Program Manager – Administrative Entity Services

Start your career, shift your path, or grow your impact with SAM

Who We Are
At Service Access & Management, Inc. (SAM), we believe everyone deserves the opportunity to live their best life; and our team is here to make that possible. With over 900 professionals across Pennsylvania and New Jersey, we provide high-quality services that empower individuals and strengthen communities. Rooted in service, integrity, and respect, SAM is a place where individuals served and colleagues come first.

About the Administrative Entity Program Manager Role
As a Program Manager within our Administrative Entity (AE) team, you'll play a vital role in supporting individuals with intellectual and developmental disabilities by facilitating intakes and determining eligibility for ODP services. This position is ideal for someone who is knowledgeable about waiver regulations, highly organized, and passionate about equitable access to services.

Starting Rate: $45,000/year, based on experience and qualifications

Administrative Entity Program Manager Core Responsibilities

• Conduct intake interviews for individuals seeking services under the ID/A Waiver
• Determine eligibility in accordance with Office of Developmental Programs (ODP) regulations
• Ensure compliance with all AE and ODP requirements
• Represent SAM in meetings and trainings hosted by ODP and other partners
• Develop and maintain collaborative relationships with state and county stakeholders
• Provide oversight to promote efficient and ethical service delivery
• Support system accountability and enhance stakeholder satisfaction
• Remain current with regulatory updates and apply them to daily practices

What You Bring

• A master’s degree and at least one year of experience working directly with individuals with developmental disabilities, OR
• A bachelor’s degree and at least two years of related experience, OR
• An associate’s degree (or 60 credits) and at least four years of related experience
• Strong decision-making, time management, and problem-solving skills
• Commitment to compassionate, person-centered support
• A valid driver’s license and reliable transportation
• Required clearances (Act 33, Act 34, FBI fingerprinting) and drug screening
• Ability to lift up to 15 pounds and work in an open office environment
• Willingness to travel throughout the service area as needed

Who Thrives in This Role
We’ve found that people who are:

• Advocates for individuals and families
• Detail-oriented and dependable
• Collaborative and curious
• Team players with a commitment to high-quality service delivery

…tend to thrive in this role. Whether you’re just starting out or building on prior experience, we have a place for you.

Employee Benefits
Team members in this role are eligible for SAM’s comprehensive Total Rewards benefits package, which includes:

• No monthly premium for employee-only health insurance
• Single-stream PTO (36 days) 11 paid holidays
• Employer matching 401k – up to 5%
• Recognition and wellness initiatives and rewards

In addition, all team members have access to tuition discounts, professional development, supportive supervision, and career growth opportunities.

Location & Schedule
This position is based in Clearfield County, Pennsylvania. Work is fully in office at our Dubois, PA location.
Office hours are Monday through Friday, 8:30 AM to 4:30 PM.

We welcome candidates of all backgrounds and are committed to building a diverse and inclusive team.