What are the responsibilities and job description for the Supports Coordinator - Developmental Disabilities Services position at Service Access & Management, Inc.?
Supports Coordinator – Intellectual Developmental Disabilities Service Line
Start your career, shift your path, or grow your impact with SAM
Who We Are
At Service Access & Management, Inc. (SAM), we believe everyone deserves the opportunity to live their best life; and our team is here to make that possible. With over 800 professionals across Pennsylvania and New Jersey, we provide high-quality services that empower individuals and strengthen communities. Rooted in service, integrity, and respect, SAM is a place where individuals served and colleagues come first.
About the Supports Coordinator - Case Manager Role
As a Supports Coordinator within our Intellectual and Developmental Disabilities (IDD) service line, you'll play a vital role in supporting individuals with IDD, including those with Autism, in living self-directed, fulfilling lives. You’ll build long-term relationships through ongoing case management, advocacy, and coordination of meaningful services. This position is ideal for someone who is compassionate, detail-oriented, and thrives in community-based environments where collaboration and relationships matter.
Supports Coordinator - Case Manager Core Responsibilities
- Assess individual strengths, needs, and life goals
- Develop person-centered plans in collaboration with the individual and their circle of support
- Coordinate services that align with individuals’ goals and ensure timely access to supports
- Monitor service delivery and adjust supports to remain responsive and effective
- Document all activities and communications according to regulatory and agency standards
- Support families with tools and guidance to promote informed decision-making
- Engage in ongoing professional development and training
What You Bring
- Bachelor’s degree with at least 12 credits in social sciences (e.g., social work, psychology, sociology, criminal justice); OR
- A minimum of 12 credits in social sciences plus 2 years of related experience in human services
- Ability to work independently and manage a dynamic caseload
- Strong interpersonal, organizational, and communication skills
- A valid driver’s license and reliable transportation
Who Thrives in This Role
We’ve found that people who are:
- Empathetic and adaptable
- Collaborative and communicative
- Self-motivated and reliable
- Team players with a deep sense of accountability
…tend to thrive in this role. Whether you’re just starting out or building on prior experience, we have a place for you.
Employee Benefits
This position is union position and is covered under the bargaining agreement, which includes:
- Generous paid time off
- Employer matching 401k – up to 5%
- Recognition and wellness initiatives and rewards
- Scheduled annual increases and longevity bonuses
- Comprehensive healthcare options and no cost vision and dental for you and your family!
In addition, all team members have access to tuition discounts, professional development, supportive supervision, and career growth opportunities.
Location & Schedule
This position is based in Lehigh & Northampton Counties, PA. Work is primarily community-based with remote flexibility.
Office hours are Monday through Friday, 8:30 AM to 4:30 PM.
We welcome candidates of all backgrounds and are committed to building a diverse and inclusive team.
