IT Specialist

Title of Position: IT Specialist

Job Type: Full-Time

Compensation: $25.74 - $26.92 per hour

Schedule: 35 hours per week; Monday – Friday

Location: Forest Hills, NY

About Queens Community House:

Queens Community House (QCH) is a multi-site, multi-service settlement house serving the diverse communities of Queens. Our mission is to provide individuals and families with the tools to enrich their lives and build healthy, inclusive communities. We welcome passionate and dedicated professionals from diverse backgrounds who are inspired by our mission and motivated to make a lasting impact.

Position Overview:

The IT Specialist plays a vital role in maintaining and improving QCH’s technical systems to ensure that staff have the tools they need to perform their work effectively. This role is responsible for installing and updating hardware and software, troubleshooting issues, and ensuring the security and efficiency of all technology systems. The IT Specialist also supports network management, software development, and database administration. This position reports to the IT Senior Specialist.

Primary Responsibilities

• Review diagnostics and assess system functionality and efficiency
• Implement and monitor security measures
• Monitor security certificates and ensure agency compliance
• Provide technical support and troubleshoot computer issues for staff
• Install, update, and maintain software and hardware
• Anticipate and report costs for equipment replacement or upgrades
• Meet with departments to determine technology requirements
• Define project scopes and plan timelines/resources
• Travel to QCH sites as needed
• Manage network, software development, and database administration functions
• Define software, hardware, and network needs
• Identify and resolve system issues
• Prepare regular status reports

Qualifications

• Bachelor’s degree in computer science, information technology, computer engineering, or related technical field
• Extensive experience in IT support roles
• Relevant professional certifications
• Strong problem-solving abilities
• Proficiency in multiple programming languages

Preferred Qualifications:

• Master’s degree in computer science, information technology, computer engineering, or information systems security

Additional Details: 

Benefits:

• Medical, dental, and vision coverage.
• Life insurance.
• Flexible Spending Accounts (FSA).
• Paid family leave.
• 403(b) retirement plan.
• Up to 27 days of annual leave (17 days in the first year), plus 12 sick days.
• Paid federal holidays.
• Professional development, training, and networking opportunities.
• Supplemented NYS Paid Family Leave for full pay during approved leave.

Queens Community House, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Drug-Free Workplace.