IT Specialist

Job Title: IT Specialist
Status: Full-Time
Compensation: $25.74 – $26.92 per hour
Schedule: Monday – Friday, 35 hours per week
Location: Forest Hills, NY

About Queens Community House (QCH)

Queens Community House (QCH) is a multi-site, multi-service nonprofit organization serving the diverse populations of Queens. Through a broad network of programs for children, youth, adults, and older adults, we provide individuals and families with the tools to enrich their lives and build healthy, inclusive communities. We welcome exceptional individuals from diverse backgrounds who are inspired by our mission and motivated to make a meaningful impact.

Position Summary

The IT Specialist plays a vital role in maintaining and improving QCH’s technical systems to ensure that staff have the tools they need to perform their work effectively. This role is responsible for installing and updating hardware and software, troubleshooting issues, and ensuring the security and efficiency of all technology systems. The IT Specialist also supports network management, software development, and database administration. This position reports to the IT Senior Specialist.

Primary Responsibilities

• Review diagnostics and assess system functionality and efficiency

• Implement and monitor security measures

• Monitor security certificates and ensure agency compliance

• Provide technical support and troubleshoot computer issues for staff

• Install, update, and maintain software and hardware

• Anticipate and report costs for equipment replacement or upgrades

• Meet with departments to determine technology requirements

• Define project scopes and plan timelines/resources

• Travel to QCH sites as needed

• Manage network, software development, and database administration functions

• Define software, hardware, and network needs

• Identify and resolve system issues

• Prepare regular status reports

Qualifications

• Bachelor’s degree in computer science, information technology, computer engineering, or related technical field

• Extensive experience in IT support roles

• Relevant professional certifications

• Strong problem-solving abilities

• Proficiency in multiple programming languages

Preferred Qualifications:

• Master’s degree in computer science, information technology, computer engineering, or information systems security

What You’ll Get

Queens Community House offers a competitive salary and a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance

• Life Insurance

• Flexible Spending Accounts (FSA)

• Paid Family Leave

• 403(b) Retirement Plan

• Up to 27 days of annual leave (17 days in your first year), plus 12 sick days

• Designated federal holidays off

• Professional development, training, and networking opportunities

QCH also supplements New York State Paid Family Leave to ensure team members receive full pay during approved leave.

Additional Information

Queens Community House is an Equal Opportunity Employer (EEO). We provide equal employment opportunities regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or veteran status, in accordance with applicable federal, state, and local laws.

Drug-Free Workplace.