What are the responsibilities and job description for the IT Support Specialist position at Preferred Bank?
The primary responsibility of the IT Support Specialist is to support the Bank’s internal systems, network and various banking-related applications. The secondary responsibilities for the position will be documenting procedures and working with vendors to maintain and support systems.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Provide help-desk support as needed
- Strong understanding of Windows 11 features, network protocols, and troubleshooting techniques. Install, modify, and repair computer hardware and software.
- Respond to requests either in person or over the phone.
- Respond to email messages for customers seeking help.
- Compose and maintain written policies and procedures
- Setup and configure desktops, printers, and other devices
- Install and configure operating systems
- Act as contact and coordinator with the vendors for problem solving
- Providing technical support for their Bank staff
- Verify daily data backups and resolve any outstanding issues.
- Ability to work onsite 5 days a week and collaborate with various departments.
- May require occasional travel to local branches.
Salary : $50,000 - $70,000