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Case Worker - OAC
Job Title: Case Worker
Status: Full-Time
Compensation: $24.73 per hour
Location: Forest Hills, Jamaica, Kew Gardens, and Pomonok, Queens, NY
Schedule: Monday through Friday (varies)
The Position
Queens Community House (QCH) is seeking a dedicated and compassionate Case Worker (Bilingual) with a strong commitment to social services and supporting older adults. This position serves participants across four Older Adult Center locations in Forest Hills, Jamaica, Kew Gardens, and Pomonok.
The Case Worker provides case assistance, benefits counseling, application and recertification support, information and referrals, participant registration, and telephone reassurance services. Working closely with center staff and community partners, the Case Worker helps build a supportive and welcoming environment that promotes the health, independence, and well-being of older adults through advocacy, needs assessments, and connection to resources.
Responsibilities
- Interview clients to assess challenges related to personal and family adjustment, finances, housing, and physical or mental health concerns.
- Provide accurate and appropriate information regarding available services, benefits, and entitlements.
- Conduct on-site visits with new program participants to support engagement and integration into center activities.
- Assist clients with benefit applications and recertification processes.
- Develop case notes and action plans that reflect participant assessments and goals; follow up on outcomes and next steps.
- Complete new client registrations and maintain accurate participant records.
- Make telephone reassurance and wellness calls to participants.
- Collaborate with program directors and staff to ensure participant needs are addressed through culturally responsive and effective service delivery.
- Build and maintain partnerships with community organizations and service providers to expand available resources.
- Advocate and intervene on behalf of participants with external agencies when appropriate.
- Participate in staff meetings, trainings, conferences, and professional development activities.
- Perform other duties as assigned.
Qualifications
- Associate's degree in Human Services, Social Work, Gerontology, Psychology, or a related field preferred; equivalent experience considered.
- Minimum of one year of experience providing case management, social services, or direct support to older adults or vulnerable populations.
- Bilingual proficiency required.
- Knowledge of public benefits, entitlement programs, and community resources.
- Strong interpersonal, organizational, and documentation skills.
- Ability to work effectively with individuals from diverse cultural and socioeconomic backgrounds.
- Proficiency with Microsoft Office and electronic record-keeping systems.
- Ability to travel between multiple center locations throughout Queens.
Compensation & Benefits
QCH offers a competitive salary and a comprehensive benefits package, which includes:
- Medical, dental, and vision insurance
- Generous paid time off, including vacation, sick, personal, and holiday leave
- Retirement plan options
- Life insurance and long-term disability coverage
- Employee Assistance Program (EAP)
- Professional development and training opportunities
Queens Community House, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Drug-Free Workplace.
Salary : $25