What are the responsibilities and job description for the Intake Coordinator/Scheduler - Private Duty position at Senior Care Solutions?
Job Title: Intake Coordinator / Scheduler
Location: Boca Raton, FL (Hybrid/Remote Flexibility)
Position Overview:
We are seeking a detail-oriented and organized Intake Coordinator / Scheduler to join our team. This role is responsible for managing new client intakes, coordinating schedules, and ensuring a seamless experience for both clients and caregivers within a private duty setting. The ideal candidate has strong communication skills, thrives in a fast-paced environment, and has experience working with long-term care policies.
Why Senior Care Solutions?
At Senior Care Solutions, we are dedicated to delivering high-quality, compassionate care to those we serve. Our team is built on collaboration, respect, and a shared commitment to making a meaningful impact every day. We value our employees and provide a supportive environment where you can grow professionally while contributing to something truly meaningful.
Key Responsibilities:
- Manage the intake process for new clients, including collecting and verifying required documentation
- Coordinate and maintain caregiver schedules to ensure proper coverage
- Communicate effectively with clients, families, and caregivers regarding scheduling needs and updates
- Verify insurance and funding sources, including long-term care policies and Workers’ Compensation
- Ensure all client files are accurate, complete, and compliant
- Address scheduling conflicts and make real-time adjustments as needed
- Provide exceptional customer service and support to clients and internal teams
- Previous experience in an intake, scheduling, or administrative role (healthcare/private duty preferred)
- Experience working with long-term care insurance policies required
- Experience with private pay and Workers’ Compensation cases
- Strong organizational and multitasking skills
- Excellent communication and problem-solving abilities
- Proficiency with scheduling systems and Microsoft Office
Requirements:
- Ability to work in a fast-paced, team-oriented environment
- Strong attention to detail and ability to prioritize tasks effectively