Customer Support Analyst

Position Title: Customer Support Analyst
Location: Tallahassee, FL

Pay Rate: $20/hour
Position Description:

Join a dynamic team as a Customer Support Analyst in Tallahassee, FL. This on-site role offers Flexibility within a 7:00 AM – 7:00 PM window, including Saturdays, on a rotation or regular basis. You will provide essential technical support for software, hardware, and related devices, troubleshooting issues to restore service efficiently. Responsibilities include guiding customers through technical processes, maintaining knowledge and call tracking databases, and assisting with specialized hardware like printers and smartphones. You will also support audio-visual and video conferencing setups, contributing to smooth communication and collaboration. This role is ideal for tech-savvy professionals eager to grow their IT support skills in a collaborative environment.



Top Requirements:

• High school diploma or equivalent; technical certifications (e.g., CompTIA A , Network , MCDST) or an associate/b bachelor's degree in Computer Science, IT, or related field are preferred.
• At least 1 year of experience in hardware/software support, or customer service with Microsoft Office 365 and Windows 10 or higher.
• Proven troubleshooting skills for hardware and software issues, with a focus on technical accuracy and customer satisfaction.

About Seneca Resources At Seneca Resources, we are more than just a staffing and consulting firm; we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.

Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.