What are the responsibilities and job description for the Customer Support Analyst/Technical Support position at Data Systems Integration Group?
Responsible for software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls.
High School diploma or equivalent
One (1) year of work experience in the installation, maintenance and technical support of workstation hardware
Or one (1) years’ experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating system
Or Technical certifications from workstation training programs such as CompTIA A , Comp TIA Net , and MCDST may be substituted for one (1) year of experience.
Or a Bachelor or Associate degree in Computer Science, Information Technology or a closely related field from an accredited college or university
Salary : $20 - $22