What are the responsibilities and job description for the Application Support Technician (Brooklyn day shift) position at Seneca Resources Company, LLC?
Position Title: Application Support Technician (Brooklyn Day Shift)
Location: Brooklyn, NY
Pay Rate: $30.00/hour
Shift Timings:
- Thursday, 06:30-14:30
- Friday, 06:30-14:30
- Saturday, 06:30-18:30
- Sunday, 06:30-18:30
Position Description:
Our client is seeking to fill an Application Support Technician slot to work on-site in the New York City 911 Communications Center in The Bronx.
This position is to assist in providing 24/7 application support to the 911 operators. Candidate will be working at the customer site directly with the communications center staff.
The role is focused on the Hexagon/Intergraph Public Safety 911 system; candidates will be expected to perform the following roles in support of the environment:
- Supplying the initial technical support to 911 communications center staff utilizing the Hexagon 911 software
- Coordinate with other Hexagon support personnel when resolving user issues.
- Must be willing to work a shift pattern totaling 40 hours per week with occasional shift changes and overtime opportunities.
- Normal shift pattern covers Wed, Thur, Fri and Sat night
- Suitable applicant will be given the necessary training in the Hexagon 911 software.
Required Qualifications
- Prior experience of supporting IT system end users face-to-face.
- Strong communications skills, written and verbal.
- Must be able to pass and maintain favorable background check.
Desired Experience
- Public Safety solution related software.
- Call center end user IT support.
About Seneca Resources
At Seneca Resources, we are more than just a staffing and consulting firm; we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.
When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.
Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.
Salary : $30