Patient Representative

Description

The Semmes Murphey Clinic is looking to add another great personality to our front desk team. This position is key to creating a seamless experience for patients when they arrive and through the checkout process. You are perfect for this role if you are friendly, dependable, and enjoy making a positive impact on patients and their families 

Key Responsibilities Include: 

• Confirm patient demographic and insurance information is correct/updated in their electronic medical record 
• Interpret data on check out sheet and schedule appointments for patients according to physician-specific criteria 
• Accept co-payments and process credit cards for real-time payments; provide patients with a receipt 
• Interact and communicate professionally with patients, financial counselors, nursing staff, diagnostic imaging staff, and supervisors as needed 
• Occasionally travel to satellite clinics to preform Front Desk functions for visiting physicians 

Requirements

You will need a high school diploma or equivalent, and customer service experience, preferably in a healthcare environment, with some insurance verification familiarity. 

You should be proficient in Microsoft Office (Excel, Outlook, Word), Internet software, web-based insurance verification software, and practice management software.

Knowledge, Skills, and Abilities:

• will provide excellent customer service and has excellent interpersonal skills with the ability to manage difficult or emotional situations
• is able to communicate effectively and persuasively in both positive and negative situations, while listening and responding appropriately to questions
• has the ability to manage and complete various responsibilities in a timely manner within a fast-paced environment
• is adaptable to changes in the work environment, dealing with frequent changes, delays, or unexpected events
• maintains a high level of confidentiality and discretion 

Equal Opportunity Employer/Veterans/Disabled

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