Patient Access Representative

The Patient Access Representative is responsible for performing billing, collections, and reimbursement services, ensuring all required financial and demographic information is secured. The role involves monitoring, follow-up, and research of patient accounts to maintain accurate records while providing courteous and professional customer service at all times.

Responsibilities

• Ensure all required financial and demographic information is secured.
• Monitor, follow-up, and research assigned patient accounts to maintain accurate records.
• Provide courteous and professional customer service.
• Review erroneous claims and research commercial guidelines for corrections and adjustments.
• Respond to patient and insurance company complaints, analyze charges and billing errors.
• Contact clinical departments to resolve claim issues and ensure claim integrity.
• Provide updates to management regarding errors, payer issues, and registration problems.
• Maintain active knowledge of governmental regulations for claims submission.
• Implement governmental billing changes such as Medicare OPPS.
• Research governmental requirements for claims submission.
• Collect balances owed from third-party payers in accordance with laws.
• Maintain knowledge of billing and reimbursement requirements by payer.
• Stay updated on revised billing and reimbursement practices to ensure compliance.

• Proficiency in EMR systems, such as Cerner.
• Medical Assistant certification.
• Knowledge of phlebotomy and catheter procedures.
• Billing and insurance reimbursement expertise.

• Minimum of two years' experience in billing, collections, and reimbursement verification for government or commercial insurances.
• Knowledge of hospital accounts receivable accounts.
• College education, insurance company claims experience, or healthcare billing experience may substitute for hospital experience.

This position is onsite at a Level One Trauma Hospital. The clinic works half days on Fridays, offering an attractive work schedule. The role includes annual salary increases, enhancing the overall benefits package.

Job Type & Location

This is a Contract to Hire position based out of Memphis, TN.

The pay range for this position is $17.50 - $17.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Memphis,TN.

This position is anticipated to close on Jun 17, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Salary : $18