What are the responsibilities and job description for the Remote Patient Access Representative position at Aviator?
Job Summary
We are seeking a reliable, empathetic, and detail-oriented Remote Patient Access Representative to join our team. While this position is remote, the ideal candidate will reside in the Jonesboro, AR area to allow for in-person training. In this role, you will serve as the primary point of contact for our patients, ensuring smooth scheduling, clear communication, and excellent care coordination. You will handle appointment confirmations, schedule adjustments, patient questions, and post-visit follow-up surveys to maintain high patient satisfaction.
Key Responsibilities
- Outreach & Reminders: Call and text patients to confirm upcoming doctor appointments and reconfirm attendance as needed.
- Scheduling Management: Reschedule appointments, fill cancellations, and update the electronic scheduling system accurately.
- Patient Support: Field inbound calls and inquiries, providing helpful, accurate answers to patient questions regarding their appointments.
- Post-Visit Follow-Up: Reach out to patients following appointments to conduct brief satisfaction surveys and collect feedback.
- Communication Log: Keep meticulous records of patient interactions, schedule updates, and survey responses in our management system.
- Flexibility: Adapt work hours daily based on provider schedules while consistently completing 8-hour shifts (40 hours total per week).
Qualifications & Requirements
- Experience: 1 years of experience in healthcare customer service, medical scheduling, or virtual call center operations preferred.
- Communication: Exceptional verbal and written communication skills with a warm, patient-focused tone.
- Technology: Proficiency with computers, text/messaging platforms, and Electronic Health Record (EHR) software or call management tools.
- Home Office Setup: A quiet, private home workspace with high-speed internet and a reliable phone/headset setup compliant with HIPAA privacy guidelines.
- Adaptability: Ability to handle flexible start and end times depending on weekly provider schedules.
What We Offer
- Base Pay: $15.00 – $18.00/hr (commensurate with experience)
- Schedule: Flexible 8-hour daily shifts (exact hours vary based on provider appointment schedules; may include early mornings or later afternoons)
- Flexibility: 100% work-from-home position
- Impact: Direct role in improving patient care, retention, and clinical satisfaction
Pay: $15.00 - $18.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $15 - $18