COORDINATOR - PLAYER DEVELOPMENT

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.

Our Commitment To Service

We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

Benefits & Perks

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits!

Appearance

How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.

Job Description

This position is responsible for coordinating the daily operations of Casino Hosts and Player Development.

Responsibilities

• Performs administrative back of house tasks that support the operation for the Player Development department
• Assists in processing room reservations, dinning reservations, spa reservations, setting up transportation for events, electronic distribution of tickets, etc…
• Coordinates complimentary process with Player Development and other operating departments
• Maintain up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information
• Monitors activities that could affect efficiencies and effectiveness of the department including internal controls, department rules and regulations and equipment maintenance
• Maintains confidentiality of company documents
• Ensures consistent service standards are maintained
• Conducts themselves in accordance with all Gaming Commission, Seminole Tribe of Florida, and Player Development department policies and procedures
• Other duties as assigned
  
  

Qualifications

• Minimum 1 years of guest service experience or administrative roles experience preferred or an equivalent combination of education and experience in the Casino or Hotel business preferred
• Must be proficient knowledge of Microsoft Office, Excel, and Word
• Must have excellent time management skills and complete tasks in a timely manner
• Must have excellent organizational skills
• Must be detailed oriented and accurate
• Must have strong communication and interpersonal skills
• Must be able to work independently and/or in a team setting
• Experience in casino and/or hotel environment preferred
• Proficient knowledge of CMP & LMS programs preferred
• Must be able to make sound complimentary decisions based on tracked customer play
• Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures