What are the responsibilities and job description for the Quality Engineer position at Seiren North America, LLC?
We are seeking a Quality Engineer for Seiren North America, LLC! This position will work within the Quality Dept. as an internal point of contact. This includes handling Quality inquiries, complaints, and return authorizations, by working with all levels of each functional dept.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Coordinates daily quality activity with Mexico account representatives and Quality Engineer.
- Ensure timely resolution of quality inquiries/complaints from customers.
- Lead corrective action process with technical and manufacturing departments to insure timely, effective corrective actions are provided to assigned customers.
- Ensure root cause, countermeasure, validation and verification process is followed on all corrective action requests.
- Update FMEAs and Control Plans as necessary.
- Monitor and report customer PPM/rejection level on a monthly basis.
- Develop action plans to reduce customer PPM/rejection level.
- Measure customer satisfaction through use of customer satisfaction surveys and/or supplier report cards. Communicates results within SNA and assist with improvement plans as may be necessary.
- Support Sales/Development group as needed.
- Maintains effective and professional communication with assigned customers.
- Visits and provides onsite assistance to US and Mexico customers as needed.
- Coordinate with QA General Manager sorting at customer as may be necessary. Negotiates to minimize or eliminate sorting activity.
- Ensure effective communication and good working relationship between staff areas and other SNA departments.
- Works with and supports other departments within SNA as needed or directed by supervisor.
- Support APQP Process and pre-launch quality activities.
- Works with Supplier Quality Contact to resolve supplier issues.
QUALIFICATIONS:
- Must have a high school diploma.
- Four-year college degree preferred.
- Automotive textile experience highly desired (Exposure to Quality, Development, Sales and Manufacturing is preferred).
- Basic understanding of Purchasing, Planning, Marketing and Accounting is necessary.
- Some basic knowledge of fabrics, including the understanding of physical property testing is required.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $61,737 - $104,950