Information Technology Support Specialist

Segrera Associates is recruiting an Executive Technology Support Specialist on behalf of a well-established, growing organization. This role is responsible for delivering high-touch, white-glove technical support to executive leadership while ensuring a seamless and highly responsive technology experience across the organization.

This position plays a critical role in maintaining productivity for senior stakeholders by providing hands-on support, proactive issue resolution, and a high level of service across devices, systems, and collaboration tools.

This is an on-site role based in the North Sarasota, FL area, requiring a strong in-person presence to support real-time technical needs and executive-facing environments. Candidates open to commuting or relocating to the area are encouraged to apply.

Essential Job Functions:

• Provide dedicated, high-touch technical support to executive leadership and internal users, ensuring timely and effective issue resolution
• Configure, deploy, and maintain laptops, mobile devices, and related hardware used across the organization
• Troubleshoot hardware, software, and connectivity issues, delivering real-time solutions in a fast-paced environment
• Partner with internal IT resources to escalate and resolve more complex technical challenges
• Monitor and manage incoming support requests, ensuring prompt follow-up and resolution
• Maintain detailed documentation of technical issues, resolutions, and system configurations
• Ensure meeting rooms and collaboration spaces are fully functional, tested, and optimized for daily use
• Support software deployment, updates, and system enhancements while ensuring compatibility and performance
• Assist with onboarding and offboarding processes, including device setup and access provisioning
• Track and manage hardware and asset inventory to maintain accuracy and accountability
• Identify opportunities to improve the overall technology environment and user experience

Education & Experience Requirements:

• 5 years of experience in IT support, desktop support, or service desk environments
• Proven experience supporting senior leadership or providing high-touch/VIP technical support
• Strong knowledge of Windows operating systems and Microsoft 365 environment, including collaboration tools
• Experience troubleshooting end-user devices, mobile technology, and connectivity issues
• Solid understanding of networking fundamentals (Wi-Fi, VPN, TCP/IP)
• Familiarity with endpoint security practices, including device protection and authentication methods
• Excellent communication skills with the ability to explain technical concepts to non-technical users
• Strong organizational and problem-solving skills with the ability to manage multiple priorities
• Relevant certifications (or willingness to obtain) in desktop or endpoint administration are a plus