Branch Manager-24/7 Physical Security Services

Role: The Branch Manager oversees 24/7 security operations, ensuring high-quality service delivery, operational efficiency, and client satisfaction. This position requires strategic leadership, team development, and strong client relationship management.

Minimum Qualifications

• Valid Louisiana Armed Security License (must obtain and maintain).
• Valid driver’s license from state of residence.
• Security management certifications (CPP, PSP) preferred.
• Ability to work flexible hours, including nights, weekends, and holidays.

Duties & Responsibilities

Leadership & Management

• Lead and manage security supervisors and officers.
• Promote teamwork, professional development, and a positive work environment.
• Conduct performance evaluations and provide coaching.

Operational Oversight

• Ensure compliance with company policies, contracts, and client expectations.
• Oversee scheduling and staffing for 24/7 coverage.
• Manage incident response and emergency situations.

Client Relations

• Build and maintain strong client relationships.
• Conduct site visits and meetings to assess service quality.
• Prepare and present operational performance reports.

Financial Management

• Develop and manage operational budgets.
• Monitor financial performance and implement strategies to meet goals.
• Oversee billing and invoicing accuracy.

Compliance & Risk Management

• Ensure regulatory compliance and adherence to company policies.
• Conduct risk assessments and implement mitigation strategies.
• Maintain accurate records for audits and inspections.

Supervisory Responsibilities

• Supervise security supervisors and officers.
• Provide coaching, feedback, and evaluations.
• Ensure operational standards and support incident resolution.

Required Skills & Abilities

Minimum:

• Proven leadership and team management skills.
• Strong understanding of security operations and emergency response.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work flexible hours.

Preferred:

• Knowledge of security technology and systems.
• Experience with budgeting and financial tracking.
• Familiarity with incident reporting and client communication protocols.

Physical Requirements

• Stand and sit for at least 1 hour without a break.
• Walk ½ mile without stopping.
• Climb 20 commercial facility stairs without stopping.

Education & Experience

Minimum:

• HS Diploma or equivalent.
• 5 years of experience in security management or related field.

Preferred:

• Bachelor’s degree in business administration, security management, or related field.
• Experience in 24/7 security operations and budget management.

Note: Responsibilities and qualifications may change based on business needs.

Security Engineers, Inc. Louisiana Security Company License PSE-20-CO-010