Inside Sales Representative

Job Overview:

Search Solution Group is seeking an Inside Sales Representative on behalf of our client, an industrial company located in Greenville, South Carolina. The Inside Sales Representative will be responsible for building and maintaining customer relationships, responding to customer inquiries, preparing quotations, processing orders, and providing product support. This role is ideal for a customer-focused professional who enjoys building relationships, solving problems, and helping customers identify the right products for their needs.

Key Responsibilities:

• Build and maintain strong relationships with new and existing customers through phone and email communication.
• Respond promptly and professionally to customer inquiries and product requests.
• Identify customer needs and recommend appropriate products and solutions.
• Follow up on customer inquiries, quotations, and sales opportunities.
• Prepare and provide accurate customer quotations.
• Process customer orders, purchase orders, and quote requests accurately and efficiently.
• Maintain accurate customer records and sales activity within company systems.
• Monitor order status and communicate updates to customers as needed.
• Assist in ensuring orders are delivered on time and customer expectations are met.
• Collaborate with customers, purchasing, supply chain, and other internal teams to support customer requirements.
• Assist customers in selecting appropriate fasteners and related industrial products.
• Communicate product specifications, features, options, and applications clearly and accurately.
• Develop product and technical knowledge to effectively support customer needs.
• Address customer concerns and assist with resolving order or product-related issues.
• Identify opportunities to strengthen customer relationships and support sales growth.
• Maintain a high level of responsiveness and customer service throughout the sales process.
• Perform other sales and customer service duties as assigned.

Requirements include:

Education:

• High school diploma or equivalent required.
• Additional education in Business, Sales, Marketing, or a related field is preferred.

Experience:

• Previous experience in inside sales, customer service, account management, or a related role preferred.
• Experience working with industrial products, fasteners, manufacturing, or distribution environments is a plus.
• Experience with order entry, quoting, or CRM systems is beneficial.

Skills:

• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Comfortable communicating with customers by phone and email.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Strong problem-solving and critical-thinking skills.
• Ability to quickly learn product information, technical specifications, and industry terminology.
• Strong computer skills and ability to learn CRM and order-management systems.
• Ability to prepare accurate quotations and process orders efficiently.
• Positive, professional, and team-oriented attitude.

Certifications:

• No specific certifications required.
• Industry-related certifications are a plus but not required.

Knowledge:

• Basic understanding of inside sales and customer service processes.
• Familiarity with quoting, order entry, and customer relationship management systems.
• Ability to learn industrial products, fasteners, product specifications, and applications.
• Understanding of basic sales and customer relationship management principles.
• Familiarity with manufacturing, distribution, or industrial environments is preferred.

Key Competencies:

• Customer Focus: Prioritizes customer needs and works to provide responsive, professional service.
• Relationship Building: Develops strong, long-term relationships with customers through consistent communication and follow-through.
• Communication: Clearly and effectively communicates with customers and internal teams through phone, email, and other channels.
• Problem Solving: Identifies customer needs and works proactively to find effective product and service solutions.
• Attention to Detail: Ensures quotations, orders, customer records, and other information are accurate.
• Organization: Effectively manages multiple customer requests, orders, quotations, and priorities.
• Product Learning: Demonstrates the ability and willingness to learn technical product information and industry terminology.
• Responsiveness: Follows up promptly and keeps customers informed throughout the sales and order process.
• Teamwork: Collaborates effectively with purchasing, supply chain, sales, and other internal teams.
• Dependability: Takes ownership of responsibilities and consistently follows through on commitments.
• Self-Motivation: Demonstrates initiative and maintains productivity while managing daily responsibilities independently.